Security is a top priority for Jordan commercial Bank. This is why we have taken extensive security measures to protect your information, data and its secrecy.  Therefore, we recommend that you also take your own precautionary measures so that we can together minimize the risks at both ends. Here we provide some information to help you.

 

Fraud by Telephone and Text Message

Jordan Commercial Bank will never ask you by telephone or text message for your login code update Internet Banking or the login information for your Internet Banking. Nor do we ever ask you to test a new website or the security of your computer by clicking on a link. If you receive such a request, never act on it!

 

Phishing Attack

A phishing attack is an online fraud technique which involves sending official-looking email messages with return addresses, links and branding that all appear to come from legitimate banks, retailers, credit card companies, etc. Such emails typically contain a hyperlink to a spoof website and mislead account holders to enter customer names and security details on the pretense that security details must be updated or changed. Once you give them your information, it can be used on legitimate sites to take your money.

 

Advanced Fee Fraud

You may already have heard of ‘advanced fee fraud’, where emails offering large sums of money are sent to thousands of email addresses, but a modest ‘fee’ was required in order to cover legal fees, open an account or pay customs charges. Sometimes the money offered is because of a lottery for which you have never bought a ticket. Sometimes the money is held in an account overseas but the account owner cannot access it, they promise a percentage of the money in return for your help. In both cases, various fees have to be paid.

Do not respond to these emails. They are part of a fraud and you will not receive any of the promised money.

We place this warning here because we are aware that the criminals carrying out these frauds do on occasion use the name of Jordan Commercial Bank or a Jordan Commercial Bank subsidiary as part of this scam.

 

Verifying Websites

Clients must be sure that the site they are entering really belongs to Jordan Commercial Bank, and is a secure site;

The URL will begin with https:// If https, the secure lock icon, a small padlock will appear on the browser in the positions as shown here

When you click on the icon with the padlock, then a security certificate should appear. The certificate shows who owns the website; it should show the name of your bank. Verify that the data and validity are correct.

If customers have any doubts about a website they should contact the bank.

 

What Can You Do To Protect Yourself

When you enter your credit card numbers or personal information, make sure you use a secure website and you have a security certificate for the website before entering your personal information

Do not use public networks such as Wi-Fi in café, restaurants etc. when entering your information or entering your credit card numbers in order to avoid spying on you by one of the seated, logout form your page when you have finished using it.

Jordan commercial Bank may communicate with clients by mail on occasion, so how can you tell which mails are from us, and which are fraudulent?

  • Jordan Commercial Bank will address you by name in any emails.
  • Jordan Commercial Bank will not embed hyperlinks in emails that take you to sites where you must enter your security information.
  • Jordan Commercial Bank emails will never ask you to reply in an email with any personal information.
  • Jordan Commercial Bank will use state of the art encryption and authentication mechanisms to secure the transactions; these will vary per country so check with your local bank about the processes used.
  • Jordan Commercial Bank will never claim your account may be closed if you fail to confirm, verify, or authenticate your personal information via email.
  • Jordan Commercial Bank will never claim the need to confirm important information via email due to system upgrades.

If clients have any doubt about any email they have received purporting to be from Jordan Commercial Bank they should contact their bank.

 

Protect Yourself

Take care of your personal information

Your account numbers, customer Number, PIN (password), memorable date and customer identification number are the keys to your account. Never write them down, give them to anyone else or include them in an e-mail. Destroy documents containing personal information securely, and be very cautious in posting personal details to social networking sites on the internet, as criminals can use this information to commit fraud. Remember that protecting your Customer Number, PIN, passwords and security details is your responsibility.

 

Secure your password

  • Use password with seven character and more
  • User letters, number and special characters (@#$%^)  
  • Do not use words or number that is related to you example (your birthday, password) 

 

Take Care of Your Computer

  • Update your computer by installing the latest software and patches, to prevent hackers or viruses exploiting any known weaknesses in your computer
  • Install and update virus protection, to protect against viruses corrupting your computer and to prevent hackers install Trojan viruses on your computer
  • Install and update anti-spyware tools.
  • Install and update personal firewalls
  • Use only programs from a known, trusted supplier.

 

To report an electronic fraud attempt, please call our Customer Contact Center on +96265209000 or send us an email on connect@jcbank.com.jo