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Complaints Unit

Complaints Unit

We Value Your Feedback - Contact Our Complaints Unit Today! Dear Valued Customer, At our bank, your opinion and suggestions matter to us. We are committed to providing you with the best services that exceed your expectations. If you have any notes, suggestions, or complaints about the services you receive, we encourage you to reach out to us. Submitting Your Feedback is Easy:
  1. Personal Visit: You can refer to the branch manager or their deputy in person to report a complaint, note, or suggestion related to the services you have received. We are here to listen and address your concerns promptly.
  2. Phone Call: You can also call us from Sunday to Thursday, between 8:30 AM and 3:00 PM, on our dedicated phone numbers for Zain subscribers (free line: 080000006) or for all other networks (free line: 080022228). Our customer service team is ready to assist you in recording your note, suggestion, or complaint.
  3. Email: If you prefer to send your feedback via email, you can contact us at Complaints@jcbank.com.jo. Our dedicated team will carefully review your submission and get in touch with you within two working days at the latest.
We Care About Your Satisfaction: We appreciate your interest in our services and assure you that we are committed to delivering the highest quality services that cater to your needs. Your feedback helps us improve and serve you better. In Case You Need Further Assistance: If you are not satisfied with the bank's response to your complaint, we want to ensure that you have options. You can contact the Consumer Protection Department at the Central Bank of Jordan through phone (+96264630301), the Central Bank website, or by sending an email to fcp@cbj.gov.jo. You can also personally visit the central bank building or its branches in Irbid and Aqaba. Thank you for choosing our bank and for your valuable feedback. We are dedicated to resolving any concerns you may have and providing you with the best banking experience. Contact our Complaints Unit today and let us serve you better.

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