Complaints Unit

Dear valued customer;

Since your opinion & suggestions matter and in order to provide you with the best services that rise to your expectations; we would like you please to contact us in case you have any note/suggestion/complaint about the services you receive.

Submitting a suggestion /note/complaint

1- Refer to the branch manager or his deputy personally to report a complaint/note/suggestion related to the services.

2- In case you would like to connect through the phone to leave a note/suggestion/complaint about the services; you can call us from Sunday-Thursday starting from 8:30 AM until 3:00 PM on the following direct call numbers:
Zain subscribers free line:
All other networks free line:080022228

3- In case you would like to send us a note/ suggestion/ complaint about the services through email, you can contact us through:

A special team will study the note/ suggestion/ complaint that you have submitted, and will contact you the soonest or by two working days maximum.

Thank you for your interest in our services. We guarantee that you will get the best quality that cater to your needs.

We would like to inform you that if you are not satisfied with the bank's response to your complaint, you can resort to the judiciary or the Central Bank using the following means:

  • Contact the Consumer Protection Department at the Central Bank of Jordan phone no. (+96264630301).
  • via the Central Bank website.
  • Send an email to (
  • Personal visit to the central bank building and its branches in Irbid and Aqaba.